Be the next big change > Dassault Systèmes

Be the Next Game Changer

Technical Support Engineer - BIOVIA

United States, CA, San Diego
Regular
12/9/2022
530923

Imagine new horizons...

BIOVIA, a brand of Dassault Systèmes, supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.

BIOVIA is looking for a motivated Technical Support Engineer to join our team in San Diego, CA, or Waltham, MA. This role is for a client-focused Technical Support Engineer with a solid technical prowess to provide post-sales support for our enterprise software solutions.

Do you have dreams and enjoy a challenge? Here at Dassault Systèmes, we empower people with a passion for changing the world. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes!

What will your role be?

  • This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products. 
  • Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
  • BIOVIA Technical Support Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software.

The Challenges Ahead

  • To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers. 
  • Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.

 

Your key success factors

  • 0-3+ years of prior experience delivering technical support for enterprise software.
  • A Bachelor’s degree or higher degree in Information Technology, Computer Science, Software Engineering, or a Life Sciences related domain
  • Be an avid problem solver with a strong desire to be in a customer-facing role.
  • Have the ability to work independently or in small teams
  • Demonstrable experience in any/all of the following technology areas would be a distinct advantage:
  • BIOVIA product, life science industry, or chemistry/biology laboratory domain experience.
  • SQL script creation and Oracle Database administration
  • Microsoft Windows Server system administration and Active Directory
  • Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
  • TCP/IP and network topology knowledge, including load balancers, routers, etc.
  • Citrix XenApp or similar virtualization software
  • “Compensation for the role will be commensurate with experience. The total expected compensation range will be between $70,000.00 and $85,000.00, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus”

 

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 9 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Covid statement

Our Company requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for a medical, religious or state-required accommodation or otherwise exempt consistent with applicable law.  Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship due to customer requirements, staffing needs, or other business reasons. Definition of full-vaccination: Employees are considered to be fully vaccinated two weeks after their second dose in a 2-dose series or two weeks after a single-dose vaccine.
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BIOVIA provides scientific solutions to discover, design, develop and deliver innovative drugs, materials and formulas.