Be the next big change > Dassault Systèmes

Be the Next Game Changer

Technical Customer Support (m/f/d)

Germany, BW, Stuttgart-Vaihingen Regular 7/12/2022 528030

Imagine new horizos...
Dassault Systèmes stands for sustainability, innovation and diversity. We encourage people to use their passion to change the world and help shape the future. Let's open new horizons together with the virtual worlds of 3DEXPERIENCE! #ChallengeTheStatusQuo and shape your career with 3DS! #WeAre3DS 

What will your role be?
As the first and direct point of contact, you will support our customers across Europe with a wide range of issues remotely and personally on site. Within our software platform, you analyze, process and solve technical and functional requests. The focus is on the support of CATIA, ENOVIA and DELMIA. 

The challenges ahead:
• You are responsible for the management of requests in our internal ticket system
• You reproduce errors in our internal test systems
• You create workarounds for the customer
• You initiate software solutions together with our development departments and their tests
• You are in close coordination with our R&D and customer project teams
• You document the sources of errors and create best practices

Your key success factors:
• A degree in engineering, computer science or comparable qualification
• First experience with a PLM system
• Basic knowledge of databases such as Oracle or MSSQL 
• Basic knowledge of software licensing
• Knowledge of WebApplication Server (e.g. Apache Tomcat) as well as operating systems (e.g. Windows, Linux) and IT networks
• You bring along a high IT affinity 
• You are flexible, customer-oriented and able to set priorities

Curious now? Here you will find an insight into how we enable sustainability:

Dassault Systèmes Logo > Dassault Systèmes

Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.