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Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.
The Data Fabric team is responsible for software products that integrate data from multiple applications across the Medidata Platform, enable customers to access their data, and provides analytic tools and reports across the Medidata Platform. While in this role, the Technical Content Strategist may be assigned to work on one or more products within the team, it is expected that the role will support products outside of the team including:
Medidata Rave Regulated Content Management (RCM) is a content management application that supports Rave eTMF, Rave Site Cloud: End of Study, and Rave Archive.
Intelligent Trials is an AI-powered application that brings together cross-industry real-time performance metrics, predictive models, and forecasting capabilities to give you a competitive edge in trial planning and execution
Who we’re looking for:
A Technical Content Strategist that can work in a fast paced environment and manage the following responsibles for user documentation that accompanies the assigned software products. Apply Technical Writing fundamentals to assigned documentation projects.
Participate as a member of an Agile product team for assigned products
Create high-quality product documentation based on Medidata’s Software Development Life Cycle (SDLC) process
Research product and terminology and apply domain knowledge to documentation
Scope, plan, create and test deliverables using Medidata’s brand standards and processes ● Translate complex technical content into clear and concise articles
Identify and build accurate description of tasks and user workflows in the assigned products’ knowledge spaces
Apply API documentation concepts
Use content authoring, delivery and measurement tools - Confluence, Jira, Google Analytics, Acrolinx, Pendo for content creation
Conduct content analysis and implement improvements based on feedback ● Interview subject matter experts (SMEs) about assigned products
Serve as a peer editor to others’ content
Negotiate deliverables and apply problem solving skills to reach project decisions independently in a timely manner
Participate in UX meetings regarding user messaging, screen design, as well as propose and implement Progressive User Assistance and/or Context Sensitive help (CSH) as necessary
Collaborate with translation team on deliverables as required
Contribute to and be assertive in promoting TCS presence through participation and presentation within TCS as well as via blogs in 3DS.
Participate and/or lead internal/external initiatives to completion and track implementation for self or team.
Requirements (Education & Experience):
6-9 years writing experience, preferably with software or online systems, both in technical writing and API Documentation.
Clinical experience a plus
Bachelor degree in English, Technical Communication, Engineering or scientific discipline strongly preferred
A Master’s degree a plus
Demonstrate good interpersonal and communication skills (both spoken and written)
Demonstrate emotional intelligence and open mindedness toward diversity and inclusion
Ability to translate complex technical concepts into clear and concise user content
Tools & Competencies
Familiarity with tools such as: Confluence, Jira, Google Analytics, Acrolinx, Pendo o Ability to work on API Documentation
Project Management skills a plus
Ability to read basic code a plus
Familiarity about databases, networks, and knowledge infrastructure a plus o Experience working in an Agile environment preferred
Demonstrate ability to learn new tools and processes quickly
Ability to work on multiple assignments under tight deadlines
Attention to detail
Ability to work well both independently and as part of a team
Ability to adapt to rapid changes in the team or Company
Demonstrate good listening skills.
Medidata requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for an accommodation as determined by Medidata, consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship on Medidata due to customer requirements, staffing needs, or other business reasons.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.