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Medidata: Power Smarter Treatments and Healthier People
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.
Implementation Consultants help ensure that Medidata’s software applications are implemented and configured in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. ICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value.
The Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues.
Configure Medidata software products to translate customer needs and meet customer requirements
Manages the development and implementation process of a company’s products and services
Attends client meetings as requested by the Project Manager
Provides product demonstrations to clients
Manages production releases, site activations and user account activation
Adhere to best practices for implementing Medidata’s software
Author, adapt, or agree on specifications based upon client requirements. This can include functional test cases for use in configuring and developing solutions in Medidata’s suite of products, as well as in custom integrations
Creates project requirements specifications and manages client reviews and approvals.
Produces User Requirements documentation for project-specific product customizations and study development
Support Associate Implementation Consultants (AICs) in the authoring of specifications, being accountable for quality of delivery
Support developers and other cross functional departments during configuration or implementation of specifications - Works with other client integration vendors (EDC, ERT providers)
Delivery of in-person/remote client workshops - Leads workshops with clients for requirements discussion and feedback
Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work
Support customers during the user acceptance testing cycle by resolving issues, and answering questions
Adhere to data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing)
Communicate status reports to stakeholders on both client and internal projects
Participate in and lead internal initiatives, e.g., process improvement, product improvement, and identifying best practices - Communicates with the development and QA teams for requirements/questions/UAT feedback for the products
Comply with and enforce Medidata Standard Operating Procedures, processes and policies
Assist in the scheduling of professional services resources and ensure timely completion of deliverables
Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed
Support third party vendors in defining Data Transfer Specifications
Own multiple customer facing projects
Work towards becoming a Subject Matter Expertise (SME) in at least one product/solution - Serves as the SME and answers questions from client regarding product functionality
Mentor/Train AICs or new employees
Manages video creation phases, translations management, and instrument management when required for product development and implementations
Prepares documents for ethical review board submissions
Knowledge of Clinical Trial processes, specifically as they related to data collection, standards, management, and preparation for statistical analysis
Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations
Ability to work with technical R&D staff and translate new software features into real world examples - Communicates with the development and QA teams for requirements/questions/UAT feedback for the products
Knowledge of computer usage in a web-based environment
Ability to think logically to solve complex problems
Solid analytical and technical skills with regard to software applications - Assists with researching and responding to helpdesk issues
Strong collaboration and team-building skills
Excellent verbal and written communication skills
Strong organizational and time management skills
Self-motivated, able to assume responsibility and work autonomously in a professional manner
Experience of working to Standard Operating Procedures
Adaptable to changing business needs and/or product landscapes
Your Education & Experience:
Minimum 3-year university/college degree or equivalent (analytic discipline a plus)
Minimum 2 years experience working with clinical trials in a data management-related role, or equivalent combination of education and experience
Prior services delivery experience required
Experience supporting project teams and meeting project timelines
Electronic Clinical Data Management (eCDM) software consulting experience desirable
Medidata requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for an accommodation as determined by Medidata, consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship on Medidata due to customer requirements, staffing needs, or other business reasons.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.