Be the Next Game Changer

Business Process Manager - Remote

United States, NJ, Iselin Regular 6/10/2022 999008564

Medidata: Power Smarter Treatments and Healthier People

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.

Your Mission:

The Business Process Manager role, as part of the Operational Excellence team for the Professional Services organization, is responsible for the execution and delivery of operational improvement projects and day to day support for our FinancialForce PSA tool. The role performs analysis to identify performance gaps and to develop and deliver solutions to close these gaps.

Works to establish critical policies and procedures of the Professional Services organization
Leads workshops, data gathering and analysis to structure and resolve issues
Enhances the Operational Excellence methodology for business improvement, e.g. tools, processes
Develops tools that support the processes of the worldwide Professional Services business.
Manages deployment of infrastructure needed to support and grow the Professional Services business
Advises junior team member(s) with day to day support activities
Works hand in hand with leadership and functional teams to define operational issues, develop solutions, and ensure lasting change implementation
Be an ambassador for Operational Excellence by building excellent working relationships across the Medidata organization
Provides FinancialForce support to Professional Service users
Work with internal teams to gather requirements and implement configuration changes
Keeps abreast of FinancialForce releases, features and best practices to make recommendations to management regarding implementation and lead organization through these implementations with proven change management strategies
Develops and enhances reports and dashboards for Professional Services team
Works with Business Innovation Office to review design of new features and support production issues within FinancialForce
Plans implementation work efforts and executes user acceptance testing of new features/functionality

Your Competencies:

Experienced working in a professional services organization in a regulated environment preferred
Superior organization and communication skills, both verbal and written, with strong attention to detail
Prior experience managing operational improvement projects
Prior experience deploying professional service automation infrastructure
Proven technical acumen to translate business needs into business requirements into functional design documents
Salesforce experience preferred
Understanding of automated testing frameworks
Experience with producing and executing test plans
Experience with JIRA preferred

Your Education & Experience:

8+ years of related experience with a Bachelor’s degree; or
6+ years and a Master’s degree; or
3+ years experience with a PhD; or equivalent experience

Medidata requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for an accommodation as determined by Medidata, consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship on Medidata due to customer requirements, staffing needs, or other business reasons.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

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MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.

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