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Asia Customer Engagement & Proposal Specialist
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What will your role be?
In the context of the SSC-S (Shared Service Center; Services QA), you are a part of the global team,
which is responsible for overseeing and controlling proposal process and contracting process with regard to
Service business for all the brands at DS.
You will be responsible for performing quality assurance reviews of customer proposals including Statements of Work, system data, and other documentations and arrangements with customer in terms of accuracy,
completeness, then will ensure compliance with DS's internal control policies and quality standards.
The Challenges Ahead
- Providing supports indicated below for Service team in all Asia countries (Japan, Australia, China, Korea, India, and other ASEAN Countries).
- Verifying all Services proposals including Statements of Work written in Chinese - Simplified Chinese (only for China) or English to ensure a high level of quality and compliance with DS's internal control policies and procedures to avoid unintended liabilities.
- Reviewing proposal records in Company Business Workflow database (Peoplesoft) to ensure they are accurate and complete.
- Verrifying all Services vendor arrangements including Statements of Work written in Chinese - Simlified Chinese (only for China) or English and the related data
- Providing guidance on proposal management, Vendor arrangements, and the entire Service Business Workflow process.
- Interfacing with all functional groups to define needs and client requirements.
- Assessing the legal risks, tax risks, financials risks, and ensuring compliance with DS's rules.
Your Key Success Factors
- Bachelor's degree in law, Commerce, Business Administration or business related discipline
- Para legal experience or 8-10 years related experience (Contract Administration, Sales, Project Management).
- Working experience at Multi-national company
- Knowledge and experience of IT Services business
- Good understanding of contractual conditions and legal requirements
- 8-10 years related experience (Contract administration, Sales, Project Management)
- Excellent level in both English and Chinese (Simlified Chinese, which is used for the contractual documentations in China)
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