Be the next big change > Dassault Systèmes

Be the Next Game Changer

3DVIA User Success Engineering Senior Manager

Poland, Krakow

Imagine new horizons... 
Dassault Systèmes, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 200,000 customers in 12 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. 

You have dreams? You enjoy a challenge? Here at Dassault Systèmes, we empower people with passion to change the world and create future. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes!

Shape your career with 3DS! #WeAre3DS 


What will your role be? 
•    Managing a team of professional technical supporters of Dassault Systemes products (3DVIA Planner Tools in Cloud) 
•    Maintain communication with project and product managers on the customers side in English
•    Manage capacity and availability of the resources in order to satisfy committed performance of technical support services
•    Manage escalations and put in place corrective plans
•    Work collaboratively with managers of other departments in order to improve the product and services
•    Develop talents and supervise professional evolution of the managed resources



Your key success factors: 
•    Bachelor/Master's degree in the related field, preferably in Computer Science/Engineering
•    Customer orientation and high personal culture
•    Good communication and influential skills
•    Experience in people management (small teams and bigger as well)
•    “Can do attitude” and consultancy approach
•    Knowledge of WEB Server/Browser technologies (HTML, CSS, JavaScript) 
•    Fluent English is a must

Nice to have, but not necessary: 
•    AWS experience 
•    Working experience in software development or on a similar position
•    Working experience with 3D Design / Knowledge of 3D Rendering mechanism Parametric Design 

Why is it worth joining us:
•    Opportunity to work for the second biggest software company in Europe.
•    Attractive salary, proportional to the demonstrated skills and experience.
•    Multinational work environment.
•    Internal and external trainings, participation in conferences.
•   Private health care with dental, life Insurance and additional benefits (multisport, a parking spot, integration events, flexible working hours, PPE – pracownicze program emerytalne).



If you want to join a well-organized, international team of professionals, work with innovative technologies and have an active role in developing state-of-the-art solutions for global companies, you have come to the right place – Join us!
Please include the following clause: „I hereby give consent for my personal data included in my application to be processed by Dassault Systèmes Sp. z o. o., located in Kraków 30-347, ul. Kapelanka 42B, for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended.” 


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