Get cloud support
- What do I need to start with my 3DEXPERIENCE platform on cloud?
- How to create a DS Passport?
- Where can I see the latest update during a platform outage?
- Be supported
- Troubleshoot resolution time
- Use the "for Support" mode
- Troubleshoot launcher and installation issues
3DEXPERIENCE platform live status
Get a live status of the 3DEXPERIENCE platform on cloud.
Support Offers and Policies
Dassault Systèmes provides support for all cloud customers.
Enjoy your Advantage Offers: upgrade your solution, submit online requests, and online knowledge, opportunity to submit Non Defect requests and communicate directly with cloud experts.
Read the Customer Support Services Policies that may be applicable to the 3DS solutions you ordered.
Access our cloud communities
Discover more about the 3DEXPERIENCE platform, exchange with your peers and get supported.
Please note that access to DELMIA, CATIA, ENOVIA and SOLIDWORKS on cloud communities is not automatic. Connect to the community you wish to join. A request form will appear. Tell us why you would like to be part of this community and we will grant you access.