EXALEAD OneCall: Request a demo

Situation Analysis:

• You have been using a big CRM system for a long time
• You are not convinced a full CRM upgrade is needed
• You want a simple Customer Engagement solution for the contact center
• You want an agile option that can work with existing CRMs

Our recommendation:

EXALEAD OneCall ‘above’ your existing CRM system

• 100% proved alternative to “only CRM everywhere”
• A complete & easy general survey of your customers experience
• Platinum Quality for your employees
• Customer Engagement FIRST above “only customer engagement”

Request a demo

Situation Analysis:

• You have recently upgraded your CRM system
• You are happy with the system (screens, usability)
• You want to incorporate external data such as Web content, marketing campaigns, tracking logs, and more into the agent’s screens

Our recommendation:

EXALEAD OneCall ‘above’ your existing CRM system

• For call center teams with high pressure environments
• Where your classic CRM is out of reach for some kinds of agents
• To avoid some big costs to fill your CRM with “Big Data”
• Closer to your employees’ needs
• Guaranteed real fast lane to performance whatever the data weight
• Customer Engagement FIRST above “only customer engagement”

Request a demo

Situation Analysis:

• You currently don’t have a formal CRM system
• You don’t want to purchase & operate an expensive CRM system
• You want a simple & cost-effective Customer Engagement solution
• You have customer data everywhere, and want to use it more effectively
• You want the solution operational in a couple of months

Our recommendation:

EXALEAD OneCall ‘above’ your customer data

• A pure customer engagement device (with enterprise events 360 inside!)
• Why rebuild process management if it exists?
• Business-focused and easy-to-play device at the same time
• Guaranteed fast lane performance
• Customer Engagement FIRST above “only customer engagement”

Request a demo