Support Offers

We partner with your organization to ensure you succeed in your projects.

Dassault Systèmes has designed support offers to meet your most demanding support challenges. You may complete your BASIS Offer with additional ENTERPRISE offers.

 

COMPANY

With the payment of your License charge, you have access to a set of valuable support services that enhance your experience with your 3DS solutions. Depending on your 3DS solutions portfolio, you will benefit from the SECURE or ADVANTAGE offer.

 

BASIS Support Offer

 

 

SECURE (Protect your investment). Access to lastest code updates, get solutions from our experts and improve your technical know-how.

 

ADVANTAGE (Operate Easy). In addition to SECURE, ADVANTAGE enables you to submit Non Defect requests and call experts.

Solution
Upgrade

New release code download

Access new functionalities

Maintenance code download

Improve your  production efficiency through regular updates

Online
request

Defect Service Request Management

Get fast, expert solutions to technical issues

Online Dashboard

Track the status of all your requests submitted to DS Experts

Call Experts (8x5)

Get unlimited one-to-one, local phone support

Non Defect Service Request Management

Get expert answers to End-Users’  how-to questions

Online
Knowledge

3DS news & alerts

Be informed of new release availability, code updates, new documentation, and more

Product Documentation

Access online to the official product documentation in 4 languages

Knowledge Base

Learn from Question & Answer written by DS experts, consult Bug Reports

Best Practices

Improve your user's skills by consulting valuable and complete documents about a dedicated topic written by DS experts

Social Support

Users can interact within online communities managed by DS experts

ENTERPRISE

ENTERPRISE is a set of “a la carte” services, available through an additional contract, to help you to deploy on time, with quality and experience, and to help secure your production phase.

Success Path and Customer Success Advocate

Ensure a successful implementation through a proven risk assessment

Accelerate and secure your deployment with a dedicated project Manager

 

Workplace

Simulate your production environment to synchronize a live deployment and resolve issues before they become problems

Enhanced Customer Support

A la carte services delivered by DS experts proposing internal helpdesk, improved issue management and technical analysis

System Optimization

Facilitate continuous improvement, performance, and configuration, through regular assessments

More details on Enterprise Support here.

Please find the Customer Support Policies.

PARTNER

As a Partner you play a key role in our Customers’ satisfaction with their 3DS solutions.

Dassault Systèmes has designed two support offers: Sucess Partner and Developer Support.

You have the possibility to buy tokens, according to your needs.

 

SUCCESS PARTNER Offer

Empower your resources

This support assistance is a bundle of questions that enables you to:

  • Get fast 3DS expert online answers to End-Users how-to questions
  • Call 3DS Experts during business hours
one token, one solution: 15 tokens, 50 tokens, 150 tokens

DEVELOPER SUPPORT Offer

Develop right the first time

This programming Support Assistance is a bundle of questions that enables you to:

  • Get online answers to Programming issues or questions
  • Call Development Experts during business hours
one token, one solution: 15 tokens, 50 tokens, 150 tokens