BASIS Support Offer
SECURE (Protect your investment). Access to lastest code updates, get solutions from our experts and improve your technical know-how.
ADVANTAGE (Operate Easy). In addition to SECURE, ADVANTAGE enables you to submit Non Defect requests and call experts.
New release code download
Access new functionalities
Maintenance code download
Improve your production efficiency through regular updates
Defect Service Request Management
Get fast, expert solutions to technical issues
Track the status of all your requests submitted to DS Experts
Phone support (8x5)
Get unlimited one-to-one, local phone support
Non Defect Service Request Management
Get expert answers to End-Users’ how-to questions
3DS news & alerts
Be informed of new release availability, code updates, new documentation, and more
Access online to the official product documentation in 4 languages
Learn from Question & Answer written by DS experts, consult Bug Reports
Improve your user's skills by consulting valuable and complete documents about a dedicated topic written by DS experts
Users can interact within online communities managed by DS experts
ENTERPRISE is a set of “a la carte” services, available through an additional contract, to help you to deploy on time, with quality and experience, and to help secure your production phase.
Success Path and Customer Success Advocate
Ensure a successful implementation through a proven risk assessment
Accelerate and secure your deployment with a dedicated project Manager
Simulate your production environment to synchronize a live deployment and resolve issues before they become problems
Enhanced Customer Support
A la carte services delivered by DS experts proposing internal helpdesk, improved issue management and technical analysis
Facilitate continuous improvement, performance, and configuration, through regular assessments
More details on Enterprise Support here.
Please find the Customer Support Policies.