Delivering Best In Class Support Services
At Dassault Systèmes, support is at the heart of the PLM communities experience. Whether you are a direct customer or a VAR, we want your support experience to be best in class. So wherever you are, with one click, you can receive personalized support service that meets your needs.
This web site is dedicated to demonstrating how the Customer Support Organization can help you to be more successful. It outlines:
- The support services available under your license agreement today.
- Information on how to work with us to create the support you will need tomorrow.
To learn more, discover our vision.
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Company
Learn more about our Support Services for Companies
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Partner
Learn more about our Support Services for Partners
Our Support Services
In this section, you will discover the variety of Dassault Systemes support services designed for you and available all over the world.
Anyone from your community, will find the appropriate support services they need to imagine, develop, share and experience with the Dassault Systemes Software Products.
To begin, please choose the icon that best describes your interest in Dassault Systemes support services to help ensure your satisfaction and success
Want to know more?
Click on your community.
Our Support Services for Companies
Dassault Systemes offers four support services packages:
The support services packages available for Dassault Systèmes Licensed Program licensed under your End User License Agreement with Dassault Systèmes are, either:
- Secure*, the level of support as a basis
or
- Advantage*, including SECURE level, is the service level provided for V6 products and ENOVIA MatrixOne 10.8
*Please consult your representative for details.
Our Support Services for Partners
In addition to the support provided in your partnership agreement with Dassault Systèmes, you have the option to upgrade to higher levels of support through an additional support contract: