Support
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Secure
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Advantage
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Entreprise
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Developer Support
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| Online Support collaboration | ||||
| Request Management | ||||
Defect Management |
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Maintenance escalation procedure |
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Non Defect Management |
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Phone support (8x5) |
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| Customer know how enablement | ||||
Self support web tools |
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| Distribution & download | ||||
On demand media ordering |
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Electronic download |
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| Software Development | ||||
Programming Assistance |
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| End-to-end assitance according your project phase | ||||
| You are preparing GO Live: Deployment acceleration | ||||
Dedicated deployment readiness (including SPI) |
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Customer Success Path Assessment |
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Early deployment kit |
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Pre-Production Environment Appraisal |
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Use case Review and Certification planning |
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| You are in Production: Operational Excellence | ||||
Dedicated Production Proficiency |
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Solution Excellence |
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Annual Production Environment Appraisal |
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