Frequently Asked Questions
Find here useful solutions to most common problems on Dassault Systemes Customer Support Portal. If you cannot find your solution here, you can contact us to request some help
You first need to get an account and then to log in:
How to get an account for Customer Support Portal ?
The contact administration is made by one contact identified in your company who has admin role. The admin receives the Dassault Systemes Passport login/passwd that enables him to generate contacts inside its company.
Contact your company administrator to get an access. If you are not able to identify him or if he has not yet been designated, you can contact your Customer Support Center by clicking here.
Please note that the following information will be required to open your account: Prefix, First Name, Last Name, email and Customer site ID Number (available in the "License Key Delivery Notice" or in the "Key Availability Notice").
How to log in?
You can identify yourself and access private services of Support web by clicking here.
- Go to this address.
- Fill in your login name or your email address and click ‘Submit.
- You will receive an email that will allow you to reset your password. Click on "click here to reset" in the mail you received.
- Set your new password or generate automatically a new one by clicking "generate for me".
- A confirmation email will be sent to your email address. You can now use the new password you set to log in.
There are two ways to change the password:
1. Once identified
You need first to login using the Dassault Systemes Passport for Support by clicking here.
Once logged in, click on "My profile".
Click on "change my Password" link in ToolBox section.
Here you can update your password. You will receive a confirmation email.
2. Without being identified
Go directly in this address.
Fill in your login name or your email address and click ‘Submit .
You will receive an email that will allow you to reset your password. Click on"click here to reset" in the mail you received.
Set your new password or generate automatically a new one by clicking "generate for me".
A confirmation email will be sent to your email address You can now use the new password you set to log in.
You can contact your Customer Support Center by clicking here.
Please note that the following information will be required to get support: Prefix, First Name, Last Name, email and Customer site ID Number (available in the "License Key Delivery Notice" or in the "Key Availability Notice").
Some news are private. You need then to log in with your DS Passport in order to be able to see them all.
Indeed, some news are only accessible to a type of customer and/or a service.
It depends then on 1) the type of customer you are (DS Direct Licensee or VAR), 2) the Customer Support Services you belong to (Secure, Advantage, Enterprise, Developer Support or Success Partner).
This is why, depending on your profile and the customer Support Service you subscribed, some news are not accessible.
For more information concerning Dassault Systemes Customer Support Services, please visit the dedicated section.
All most commons Web browsers (IE, Mozilla Firefox...) are supposed to work with 3ds.com. If you encounter some troubles with a specifric browser, do not hesitate to contact us.
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RSS feeds bring automatically updated information straight to you. In order to receive RSS feeds, you need an RSS reader built-in to the browser like IE7 (and later) or Mozilla Firefox.
Connect to the 3DS Academy Support website to get help for your student edition of your Dassault Systemes software.
Dassault Systemes recommends COE which is the community dedicated to the exchange of information about CATIA and other Dassault Systèmes software products.
COE has helped users leverage their Dassault Systèmes’ solutions to stay ahead of the competition through information exchange, robust Web products, user conferences, product enhancement committees, professional networking opportunities, and much more.
COE is comprised of more than 50,000 users in more than 400 member companies representing the aerospace and defense, automotive and transportation, consumer goods, shipbuilding, industrial machinery, electrical and electronics, fabrication and assembly, and plant design/AEC.
For more information on COE, please visit the website.
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