Delivering high quality products and services at an acceptable cost while maintaining strong customer satisfaction and product reputation.
We share with our customers a strong interest in the quality of the engineering analysis process. We understand that the value of numerical modeling as a design tool hinges on the cost and reliability of simulation. Our formal Quality Assurance Management System is the foundation of our efforts to deliver high quality products and services at an acceptable cost.
There are two principal reasons we impose strict quality assurance: customer satisfaction and product reputation. Our approach to quality assurance meets the ISO 9001:2008 standard. The processes in our Quality Management System are designed to meet the requirements set forth by the International Organization for Standardization as defined within the ISO 9001:2008 Standard and also to facilitate customer compliance with US Nuclear Regulatory Commission's quality assurance requirements for software used for calculations associated with the design of nuclear power facilities in the USA.
Our Quality Management System is founded on a collection of well-documented processes that incorporate multiple checks and balances. The development process, for example, ensures that development is performed as a collaborative effort with proposal, design, code and test review performed by a team representing developers, technical writers, the Quality Assurance group, management and customers. Similarly, the bug management process calls for each bug to be reviewed by the Bug Manager, Quality Assurance Manager and development group manager. Throughout our products' lifecycles, documented plans, formal signoffs and dashboard-like status tracking facilitate establishing, communicating and achieving clearly defined quality objectives.
There is no question that these efforts are resource intensive. Equally, there is no question that we are firmly committed to these processes, because the quality of our products and services is central to the long-term health of our relationships with our customers.