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Data in Business
EXALEAD reveals the hidden information intelligence needed to understand, participate, and act.
EXALEAD enables organizations to gather, align and enrich Big Data—whether internal or external, structured or unstructured, simple or complex—and to deliver that information the way users want to receive it. Our solutions transform large volumes of heterogeneous, multi-source data into meaningful, real-time information intelligence to help users improve business processes and gain competitive advantage.
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Capabilities
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Customer Interaction
Aggregate, visualize, and analyze information to better know and engage with customersExplore the CapabilityToday’s consumer is better-informed than ever, with high expectations of customer service. Contact center and frontline sales agents need to be able to respond quickly to meet these expectations and stay competitive.
Yet customer questions enter companies from multiple channels, and the data to help answer these questions are stored in many different systems and technologies that may not be connected. Working closely with its clients, EXALEAD has designed customer interaction applications to effectively answer customer questions, resolve calls the first time, and lower average call...
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Digital Assets
Reveal existing information spread throughout the enterprise, capitalize on and reuse itExplore the CapabilityOrganizations need to gather, align and enrich their distributed, diverse digital assets—whether internal or external, structured or unstructured, simple or complex—and to deliver that information in a way that makes instant sense to users in their own context, anywhere, any time. Engineered for enterprise and Web delivery, EXALEAD converts large volumes of heterogeneous, multi-source data into meaningful, real-time information intelligence to help users transform their business and achieve competitive advantage faster and at lower cost than with traditional application...
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Big Data Applications
Compile, analyze, and leverage the value of system-generated data to create new servicesExplore the CapabilityTechnology-enabled evolutions such as social media, mobile computing, Big Data, Open Data, commercial DaaS offers, and the Internet of Things are fundamentally changing the ways in which we understand and interact with information and with each other. Organizations realize this, but capturing value from such trends remains enormously complex and costly, especially when it comes to tapping into the potential of exploding amounts of Internet data. EXALEAD enables organizations to meet demands for in-context, accurately-delivered information, accessed from diverse Web and enterprise Big Data...
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Web Mining
Reveal the hidden information intelligence in unstructured dataExplore the CapabilityCloudView comes with a crawler and semantic processing capabilities designed especially for the Web, making it the ideal backend for Search-Based Applications that capture information from mining the Web.
With an HTTP crawler honed for performance in the noisy, massively voluminous world of the Web, EXALEAD offers organizations a uniquely powerful and intelligent tool for extracting quality content from the Internet, including structured and unstructured data. EXALEAD customers can also quickly and easily enrich their applications with content from EXALEAD's public WWW search engine index.
Resource center
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Customer Engagement...
Customer Services and Their Search for Hidden Knowledge
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EXALEAD OnePart Reduce...
Discover how classifying and deduplicating parts can directly optimize working capital using OnePart Reduce.
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EXALEAD OnePart for...
Watch as a facility manager uses OnePart to find an air conditioning part in under 2 minutes.
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Customer Stories
Browse all EXALEAD Customer Stories-
Eovi Mcd mutuelle
Eovi Mcd mutuelle
When French complementary insurance provider Eovi Mcd mutuelle wanted to improve the responsiveness and efficiency of its customer service agents, it called upon the innovative customer engagement application EXALEAD OneCall.Eovi Mcd mutuelle needed to improve the responsiveness and efficiency of its customer service agents interacting with members and prospects via telephone.