Managing today’s challenges just got a whole lot easier!
A Tool For Transforming The Game – It’s About Time
Contact center managers operate in a high-paced and stressful environment. A large dose of perseverance and skill is required to deal with upset customers, frustrated agents, continuous staff turnover, management reporting demands, and a myriad of other operational and human resource issues. Motivating team members to higher levels of performance in times of dwindling budgets and high customer expectations is a huge challenge managers must overcome.
EXALEAD understands and cares about the issues confronting contact center managers today. Our experience in contact center operations provided the real-world knowledgebase applied in the development of EXALEAD OneCall. We know that success in the contact center is multi-dimensional, but that engaged and productive agents are the cornerstone for delivering excellent customer service. Our Agent Desktop solution transforms the way agents work, empowering them with simple-to-use, yet highly-effective tools to succeed in selling and servicing like never before. With more motivated, engaged, and productive agents on-hand, managers can spend more time on important training, coaching, and contact center optimization activities.
EXALEAD OneCall offers managers a number of operational tools, including,
Single screen viewing of team and agent activities