Customer InteractionAggregate, visualize, and analyze information to better know and engage with customers
Today’s consumer is better-informed than ever, with high expectations of customer service. Contact center and frontline sales agents need to be able to respond quickly to meet these expectations and stay competitive.
Yet customer questions enter companies from multiple channels, and the data to help answer these questions are stored in many different systems and technologies that may not be connected. Working closely with its clients, EXALEAD has designed customer interaction applications to effectively answer customer questions, resolve calls the first time, and lower average call lengths--all critical activities to deliver the best service experience possible.
Digital AssetsReveal existing information spread throughout the enterprise, capitalize on and reuse it
Organizations need to gather, align and enrich their distributed, diverse digital assets—whether internal or external, structured or unstructured, simple or complex—and to deliver that information in a way that makes instant sense to users in their own context, anywhere, any time. Engineered for enterprise and Web delivery, EXALEAD converts large volumes of heterogeneous, multi-source data into meaningful, real-time information intelligence to help users transform their business and achieve competitive advantage faster and at lower cost than with traditional application architectures.
Big Data ApplicationsCompile, analyze, and leverage the value of system-generated data to create new services
Technology-enabled evolutions such as social media, mobile computing, Big Data, Open Data, commercial DaaS offers, and the Internet of Things are fundamentally changing the ways in which we understand and interact with information and with each other. Organizations realize this, but capturing value from such trends remains enormously complex and costly, especially when it comes to tapping into the potential of exploding amounts of Internet data. EXALEAD enables organizations to meet demands for in-context, accurately-delivered information, accessed from diverse Web and enterprise Big Data sources.
Web MiningReveal the hidden information intelligence in unstructured data
CloudView comes with a crawler and semantic processing capabilities designed especially for the Web, making it the ideal backend for Search-Based Applications that capture information from mining the Web.
With an HTTP crawler honed for performance in the noisy, massively voluminous world of the Web, EXALEAD offers organizations a uniquely powerful and intelligent tool for extracting quality content from the Internet, including structured and unstructured data. EXALEAD customers can also quickly and easily enrich their applications with content from EXALEAD's public WWW search engine index.