Agent Desktop
The right information at the right time direct to agents – with EXALEAD it’s that simple!
Information Everywhere – Except Where It’s Needed Most
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Contact center agents today cannot consistently and effectively answer customer questions. The result is customer dissatisfaction and lost engagement opportunities for both sides. Agents want to provide good service and accurate answers, but routinely struggle to quickly and efficiently assemble relevant information to engage the customer. With data and information scattered across disparate systems and behind numerous tabs, buttons, and drop-down boxes – pulling together the right contextual information for an excellent engagement experience is like finding a needle in a haystack. There has to be a better way, and there is!
The EXALEAD OneCall solution is the answer! We’ve removed the complexity from the agent desktop, and replaced it with a crystal clear view of only the most relevant information needed for true customer-centric engagements. Companies now have a partner who deeply understands the critical necessity of retaining more customers and driving higher sales through simplified information access and utilization.
Let us show you the proven value of EXALEAD OneCall to increase bottom-line performance and accelerate long-term customer satisfaction.
EXALEAD OneCall Benefits…
- Relevant information in context to agents
- Simple, uncluttered information views
- Precise and engaging agent answers
- Higher service selling
- Higher FCRs, Lower AHTs
A good agent experience allows a company to:
- Increase the contact center’s productivity and consistency
- Contextualize knowledge so that it can be tailored to a customer and interaction
- Minimize agent training time
- Reduce agent turnover
