Issue, Defect & Change Management

Globally distributed teams... Increasing customer demand for better product quality/cost ratio... How can you minimize the number and the impact of defects while maintaining innovation? The DS Issue, Defect and Change Management solution allow to centralize all Issues in one system, follow their resolution and assess and continuously improve your process.

Keeping Reported Problem Integrity and Accountability of Changes

The Issue, Defect and Change Management solution enables High-Tech / Electronic organizations to keep reported problem integrity and accountability of changes required to fix the problem in a product’s lifecycle. With this solution, all product development stakeholders can raise and resolve issues from any geographical location or any role in the organization. Issues are all identified, assigned owners, tracked (reported upon) and resolved in a seamless, common platform. To keep the entire enterprise synchronized, issues can spawn formal change processes for engineering and manufacturing.

Any intellectual property, whether stored in the PLM system or externally, can be identified as an affected item of an issue or a change. In order to reduce change cycle time, suppliers and customers can participate in the issue and change management processes as required. The Issue, Defect and Change Management solution provides High-Tech / Electronic companies with an end-to-end issue and change management strategy and processes that include identification, resolution, prevention, reporting and trending. For more information, please download the Issue, Defect & Change Management Solution brief.

Issue, Defect and Change Management solution includes:

  • Issue identification, qualification, analysis, and action/resolution
  • Issue tracking and reporting
  • Discussion thread management
  • Extended enterprise change management
  • Engineering Change Order (ECO), Single-Stage ECO and Engineering Change Request (ECR)
  • Manufacturing Change Order (MCO)
  • Change impact analysis
  • Request for deviation/waivers

Supporting products: ENOVIA Variant Configuration Central, ENOVIA 3DLive, ENOVIA Engineering Central, ENOVIA Sourcing Central, ENOVIA Live Collaboration

We brought ENOVIA in to reduce time to market. Five years ago, the average turnaround time for engineering changes was over 200 days. That number is currently 35 days, and has been as low as 15 — a substantial improvement in the flow

Scott Davis Manager of Mechanical Design and Documentation, Symmetricom TRC