Support

To minimize your risks and maximize the benefits of your Dassault Systèmes technology investment, we are pleased to offer a wide variety of self and assisted support services including direct access to our expert technical resources.



	We are now facing some issues regarding MySupport service. You could encounter login troubles and random performances. We are doing our best to solve these issues as soon as possible and we’ll you know when situation will be stable. During that time, you can directly access to Online Request Management service by clicking here We apologize for the inconvenience and thank you for your understanding. www.3ds.com/Support team.

Worldwide multiple brand expertise, 24x5 availability, 1 hour of initial response for major issues…Welcome to DS Customer Support Services!

	Portfolio Overview
	Secure Package
	Advantage Package
	Enterprise Package

Welcome to Your DS PLM Solutions Support website! Register to access the Self-Support area for browsing the knowledge database and getting up-to-date product information or to submit a Request to our Support Analysts.

	Enter in My Support Area
	Forgot your password
	Obtain a password (link to FAQ)

Find a hardware solution, which is according to our certifications standards, and will therefore meet your requirements in terms of performance and stability (information about certified Microsoft OS only).

	Choose your certified workstations
	Windows Workstations List
	UNIX Workstations List
	Certification & Support Announcement

Identify your support contacts to help you resolve your issues and send us your feedback about any section available on the Dassault Systèmes Support Website.

	Support Contacts
	Support Feedback



	What is the My-Support area, and what service does it provide? How do I log into the My-Support area? How do I obtain an account for MySupport? What should I do if I lose my password? What should I do if I can’t log in? How can I identify the local Call Center I should work with? What are the recommended browsers for Web Support?