The DS Customer Support organization provides world-class Customer Support services that contribute to customer success and satisfaction with their PLM project. DS provides a comprehensive set of Customer Support offerings tailored to customer needs and budget:

I secure my investment and pilot my PLM Quality
of Service with direct access to new releases

I get personalized and secure access to the Dassault Systèmes Customer Support portal

In one click I can see the status of my support activities in real time

SECURE package is the fundamental level of support needed by customers to maximize their PLM investment.

SECURE package includes:

Continuous Product Improvement
Get the latest software updates and service packs in order to keep your DS PLM solution tuned to the latest technological developments and to extend the value of your investment.

Customer Support Web
The DS Customer Support Web is the self–service customer portal that gives you instant access to a wealth of support tools and vital product information, 24 x 7.
Through the online Web you can access:
• Defect requests reporting and tracking tool
• Defect knowledge database
• User account management
• License compliance information
• Media ordering
• And much more.

Corrective and Preventive Maintenance Support
This service deliveries corrective and preventive maintenance support by managing all defects reported by customers. In case of a critical situation, customers can activate DS maintenance escalation procedure to accelerate resolution and correction.

*Subject to applicable contractual Terms & Conditions