EXALEAD Webinar: Reveal Customer Intelligence

On July 11, 2012 12:00 (GMT)
Online

In this webinar, join speaker Benoît Bourdé to learn how organizations like La Poste, Lagardère and Jaspersoft are using EXALEAD technology to break through these challenges and fulfill the promise of their CRM investments.

Wednesday 11 July 2012 - 2PM - 3PM (UTC/GMT)

Discover how you can empower your frontline staff to instantly boost customer satisfaction and sales simply by adding an agile front-end to your existing information systems

It’s a well-known secret. In spite of the lofty promises of CRM vendors, most sales and service organizations continue to experience undesirable levels of dissatisfaction and churn on the part of both customers and staff, as well as failing short of their full revenue potential.

Why? Because the information frontline staff need to succeed is scattered everywhere: CRMs, ERPs, spreadsheets, documents, email, call logs, websites…And, the more information CRMs seek to incorporate, the harder they become to use—and they still only capture a fraction of the relevant information available. Such fragmentation and complexity is untenable when frontline workers have only seconds or minutes to satisfy customer needs.

In this webinar, join speaker Benoît Bourdé to learn how organizations like La Poste, Lagardère and Jaspersoft are using EXALEAD technology to break through these challenges and fulfill the promise of their CRM investments. Deployed rapidly and non-intrusively as an agile front end to existing systems, EXALEAD ii for Frontlines automatically:

- Gathers and organizes information organization-wide in real-time using advanced semantic technology
- Generates 360° customer profiles complete with interaction timelines
- Produces real-time, cross-silo reporting on global KPIs
- Delivers an intuitive interface that shields workers from the complexity of underlying systems while still delivering seamless workflow integration

Agenda:

- The 360° customer service challenge
- The search-based application approach
- The ii for Frontlines application
- Value for end users, business managers and IT
- Product demonstration

There will be a chat Q&A following the session.

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About the Speaker

About the Speaker

Beno

Audio Information

Audio Information

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