To get technical assistance on questions or problems related to installation and operations of Dassault Systemes products, you can (in that order):

• access your 'My Support' area and browse the Knowledge Base
• contact your Value-Added Reseller (VAR)
• contact your Dassault Systèmes Local Support Centers corresponding to your region during the local office business hours, excluding national holidays.

Dassault Systèmes Local Customer Support Centers are supporting CATIA, ENOVIA VPLM and ENOVIA SMARTEAM, DELMIA, BPAs Products, and will soon support all DS PLM Brands & Products.

Please find hereafter about their profile and location.

Europe

Customer Support Center Europe

Supported countries: France, Belgium, Luxemburg, Italy, UK, Norway, Netherlands, Ireland, South Africa, Morocco, North Africa

Business hours: 8:00 AM to 6:00 PM - Time zone France (UTC +1)

E-mail: callcenter(at)ds-fr.com

Tel:
Austria  +43 800 886 687
Belgium 2/357 53 73
CEMA +33 3 59 30 8426
Danmark +33 3 59 30 8423
Finland +33 3 59 30 8424
France 0825 825 819
Germany 08001016391
Italy 02 334 306 306
Norway +33 3 59 30 8425
Netherlands +33 3 59 30 8422
Spain +33 3 59 30 8420
Sweden 0771 320 710/+46 31 720 5858
Switzerland  0800 101 631
UKISA 08712183267
Others countries +33 3 59 30 8415

Fax (EMEA):
+33 3 59 30 8416

Languages: English, German, French, Swedish (more languages to come)

Asia Pacific

Customer Support Center China

Supported countries: China PRC, Hong-Kong, Taiwan

Business hours: 9:00 AM to 6:00 PM - Time zone China Shanghai (UTC +8)

Tel : (800)-810-3958

E-mail: plmsupport.GCG(at)3ds.com

Languages: Chinese (Mandarin), English

Address: DASSAULT SYSTEMES K.K. China - Room 707-709, Tower 2, China Central Place No.79, Jianguo Road Chaoyang District - 100025 BEIJING

Customer Support Center Korea

Supported countries: Korea

Business hours: 9:00 AM to 6:00 PM - Time zone Korea (UTC +9)

E-mail: PLMSupport.Korea(at)3ds.com

Language: Korean

Address: Mapo Tower 15F, 418 Mapo-Dong, Mapo-Ku, Seoul, 121-734, Korea

Customer Support Center India

Supported countries: India, Thailand, Indonesia, Singapore, Malaysia, Vietnam, Philippines

Business hours: 9:00 AM to 6:00 PM - Time zone India (UTC +3.5)

E-mail: PLMsupport.INDIA(at)3ds.com

Language: English

Address: Dassault Systemes, DELMIA Solutions Pvt. Ltd., 680, 8th Main, JP Nagar II Phase, Bangalore-560078

Customer Support Center Japan

Supported countries: Japan

Business hours: 9:00 AM to 6:00 PM - Time zone Japan (UTC +7)

E-mail: JP.Support.Tech(at)3ds.com

Language: Japanese, English

Address: Dassault Systèmes K.K. - Pier City Shibaura Bldg 2F 3-18-1 Kaigan, Minato-ku - 108-0022 TOKYO - Japan 

America

Customer Support Center USA-Canada

Supported countries: USA, Canada

Business hours: 8:00 AM to 5:00 PM - Time zone EST (UTC -5)

Tel:
+1 866 912 8936 (Toll Free)
+1 704 264 8601 (International)

Fax: +1 704 264 8888

E-mail: AG.NA-Helpdesk@3ds.com

Language: English

Customer Support Center Latin America

Supported countries: Brazil, Argentina, Chile, Mexico

Business hours: 9:00 AM to 6:00 PM - Time zone Argentina (UTC -3)

Tel & Fax:
+54-11-4345-2360 (Argentina)
+55-11-3323-5788 (Brazil)
+52-55-1168-9928 (Mexico)

E-mail: FNO(at)ds-us.com

Languages: Spanish, English