Dassault Systèmes

World-class Support Services to Maximize Customer Success and Satisfaction

DS Customer Support provides customers with the appropriate level of support in order to:

• Contribute to improved availability, reliability and performance of their day-to-day PLM operations
• Enable efficient usage of DS PLM products and access to DS brand expertise
• Manage the lifecycle of their PLM project successfully from implementation through production
• Contribute to reduce the TCO for deploying and maintaining their PLM solution

A Custom fit For Customer Support

Dassault Systèmes Customer Support Services start with a fundamental base package and then builds on the base through aggressive package upgrades. This structure gives you the option to select only those supplemental support services needed. You can later rearrange your service packages to match your ever-changing business model.

A global coverage

Dassault Systèmes customers are located everywhere in the world and expect responsive service.

Dassault Systèmes therefore delivers worldwide service accessible by phone by default in English, except when and where local language support is available.