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SUMMARY:EXALEAD Community | Matinée EXALEAD OneCall
DESCRIPTION: As demand for a  company’s products and services grows �
	� the volume and complexity of  questions coming into the contact cent
	er rapidly increase. Customer  questions enter the enterprise from mul
	tiple channels (phone, emails,  face to face in stores…), and the da
	ta to help answer these questions  come through many different systems
	 and technologies. In the end, a CRM  solution is often called upon to
	 get the job done. However, CRM systems  were not designed for custome
	r service interactions, but were created  for customer management. Thi
	s makes it increasingly difficult for  contact center agents to effect
	ively answer customer questions, resolve  calls the first time, and lo
	wer average call lengths – all critical  activities to deliver the b
	est service experience possible.  
EXALEAD OneCall is the answer to o
	vercome  these challenges, being purposefully designed for busy contac
	t center  agents or vendors and managers who operate directly on the �
	��frontlines”  interface between a company and its customers. 
At E
	XALEAD, our goal is SIMPLE: Deliver the right  information, at the rig
	ht time, and in the most intuitive way possible  directly to the agent
	’s desktop – allowing you to dramatically improve  agent-to-custom
	er interactions, retain more customers, and grow your  business more p
	rofitably!
360° view of the customer (from inside & outside the ente
	rprise)Actionable intelligence for creating win/win engagementsBetter 
	prepared and more confident agentsClear and accurate answers to comple
	x customer questionsProactive call center management through real-time
	 analyticsLeverage more value from existing CRM and IT investments
At
	tend this Seminar and Explore more about EXALEAD OneCall...
	
LOCATION:EXALEAD Dassault Systèmes, 10 place de la Madeleine Paris @ France
SEQUENCE:1
UID:20130518T071326-4748@3ds.com
URL:http://3ds.com/es/company/events/event-detail/events/ics/4748/exalead-community-matinee-exalead-one-call/?no_cache=1
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