An innovative solution for delivering exceptional Customer Satisfaction
As demand for a company’s products and services grows – the volume and complexity of questions coming into the contact center rapidly increase. Customer questions enter the enterprise from multiple channels, and the data to help answer these questions come through many different systems and technologies. In the end, a CRM solution is called upon to get the job done. However, CRM systems were not designed for customer service interactions, but were created for customer management. This makes it increasingly difficult for contact center agents to effectively answer customer questions, resolve calls the first time, and lower average call lengths – all critical activities to deliver the best service experience possible.
EXALEAD OneCall is the answer to overcome these challenges, being purposefully designed for busy contact center agents and managers who operate directly on the “frontlines” interface between a company and its customers.
At EXALEAD, our goal is SIMPLE: Deliver the right information, at the right time, and in the most intuitive way possible directly to the agent’s desktop – allowing you to dramatically improve agent-to-customer interactions, retain more customers, and grow your business more profitably!
Explore more about EXALEAD OneCall below...
The EXALEAD OneCall Difference…
We chose EXALEAD OneCall because we think it can help us achieve our goal of leveraging the massive amount of data within our company, whatever the format or the location, and efficiently aggregate it with Web data and external sources, providing our users easy-to-use operational dashboards and analytics in a very short timeframe.
Paolo Ferrara, Deputy General Manager, Digicamere
EXALEAD has helped us meet the demands of a rapidly-expanding customer base without needing to augment support staff. Our average case closure time has been significantly reduced, and fewer cases are reopened.
Matthew Geise, Senior Director of Services Technology, Jaspersoft
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Zusätzlich zu PLM (Product Lifecycle Management) bietet Dassault Systèmes, die "3DEXPERIENCE Company", geschäftlichen und privaten Nutzern eine virtuelle Welt, in der ihren Ideen zur nachhaltigen Innovation keine Grenzen gesetzt sind. 3DSWYM, 3D VIA, CATIA, DELMIA, ENOVIA, EXALEAD, GEOVIA, NETVIBES, SIMULIA und SOLIDWORKS sind Handelsmarken oder eingetragene Handelsmarken von Dassault Systèmes oder seiner Tochtergesellschaften in den USA und/oder anderen Ländern.