Welcome to Dassault Systèmes Support Community
What are the main features?
The DS Support portal has been designed to provide you dedicated support knowledge and services. It will also allow you to browse our Support Services or policies. Please find below the main features available:
Service Packs & Hot-Fixes
Request Management
Knowledge Base
Resource Library News & Alerts
How to get an account for Customer Support Portal?
If you have not received your login/password yet by email, please follow the procedure below.
This account will then allow you to access all private content of your DS Support Portal:
*Following information will be required to open your account: Prefix, First Name, Last Name, email and Customer site ID Number (available in the "License Key Delivery Notice" or in the "Key Availability Notice).
**Find here the Customer Support centers list with their phone number & email.
How to use your Customer Support Portal?
CONNECT
Log In to DS Passport to access all Support Knowledge
SEARCH
Use the Knowledge Base or Resource Library to find your solution
SUBMIT
Contact your Customer Support Center or Submit a Request online to report an incident
Need some help?
Do not hesite to consult the:
Support Policies
Glossary
FAQ's
DSx.Client Tutorials
If you have any question, you can directly contact us.